UniBet Privacy Policy

At UniBet Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our services. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, use the UniBet app, place bets, play casino games or contact our support team. UniBet Casino is operated by Optdeck Service Limited, a company registered in Malta under number C 96335, with its registered office at Level 6 - The Centre, Tigne Point, Sliema TPO 0001, Malta. We hold a remote gambling licence issued by the Netherlands Kansspelautoriteit under number 1730/01.267.175, and our services are governed by Dutch law.

Information We Collect

When you register for an account with UniBet Casino, complete a UniBet login, or use the UniBet app, we collect a range of personal information necessary to provide our services and comply with our licensing obligations. We collect the following categories of data:

• We gather identification details such as your full name, date of birth, address, nationality and copies of identity documents used for age and identity verification
• We collect contact information including your email address, telephone number and preferred language
• We record financial information such as your payment method, transaction history and the details of your verified counter-account used for withdrawals
• We track your gaming activity, including bets placed through unibet sports betting, unibet poker, unibet live casino and other unibet casino games, to improve our services and detect irregular play patterns
• We store technical data such as your IP address, device type, browser information and login timestamps whenever you access unibet casino online or your unibet mobile login
• We retain records of your communications with our customer support team via live chat, email or telephone

How We Use Your Data

We use your personal data for several legitimate purposes connected to operating UniBet Casino responsibly and in accordance with Dutch gambling regulations. We process your information to verify your identity and age, since all UniBet bonus offers and promotional campaigns are restricted to players aged 24 and over. We use your data to manage your account, process deposits and withdrawals, apply the mandatory session, deposit and balance limits required under our licence, and to detect and prevent fraud, money laundering and problem gambling behaviour.

We also use your information to communicate with you about your account, to send you relevant unibet promotions and marketing where you have provided consent, and to personalise your experience across our casino unibet platform. You may withdraw your marketing consent at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the UniBet app to remember your preferences, keep you logged in, analyse traffic and improve functionality. Some cookies are strictly necessary for the operation of our site, while others help us understand how players interact with unibet casino bonus pages, promotional offers and game libraries. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our services.

Sharing Your Information

We share your personal data only where necessary to operate UniBet Casino and to comply with legal and regulatory requirements. We may disclose your information to the following categories of recipients:

• We share data with our sportsbook provider, Kambi Malta Ltd, and our virtual sports provider, Sportradar AG, to facilitate unibet betting and unibet live betting services
• We share data with our poker and bingo provider, Relax Gaming Limited, and with live casino providers Evolution Gaming, Pragmatic Play and Stakelogic Live, who deliver our unibet live casino tables and unibet live streaming content
• We share data with payment providers such as iDEAL, Trustly, PayPal, Visa, Mastercard and paysafecard to process deposits and withdrawals
• We share data with regulatory authorities, including the Kansspelautoriteit, where required by Dutch law
• We share data within our corporate group, including entities associated with Kindred Group Plc and FDJ United, for account administration and compliance purposes
• We disclose data to law enforcement or courts where legally obligated to do so

We do not sell your personal data to third parties for their own marketing purposes. Where we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our systems use encryption for sensitive data, restricted access controls, and regular security audits. When you complete your unibet login or access your account through the UniBet app, your session data is protected using industry-standard security protocols. Despite these measures, no system is entirely immune to risk, and we encourage you to use strong passwords and to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including compliance with our licensing obligations under Dutch law. Financial records, identity verification documents and transaction histories are generally retained for a minimum period required by anti-money laundering regulations. If your account remains inactive for twelve months, we may apply an administration fee as described in our Terms and Conditions, and we retain the associated records accordingly. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

As a resident of the Netherlands or another jurisdiction where we operate, you have rights regarding your personal data under applicable data protection law, including the General Data Protection Regulation. These rights include:

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with the Dutch Data Protection Authority if you believe we have not handled your data appropriately

To exercise any of these rights, you can contact us through our Help Centre, live chat or telephone support, available 24 hours a day. We aim to respond to all requests within the timeframes required by law.

Age Restrictions and Responsible Gambling

We only permit account registration and access to UniBet bonus offers, including our unibet sign up bonus and unibet deposit bonus programmes, for players aged 24 and over. We collect and process data related to your gambling activity to support responsible gambling tools, including mandatory limits on sessions, deposits and balances, which we use to help protect vulnerable players.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. We will notify you of significant changes through our website or by email, and we encourage you to review this policy periodically. Your continued use of UniBet Casino after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us through our Help Centre, live chat facility, or by telephone. Our support team is available around the clock to assist you with any privacy-related enquiries regarding your UniBet Casino account.